Privacy Policy

Last updated: 06/01/2026

This Privacy Policy explains how Planthub.ae collects, uses, stores, and protects your personal information when you visit our website, place an order, create an account, contact us, or use any of our online services.

Planthub.ae operates as an online plant and gardening products store in the UAE. Our website may be powered by Shopify and other service providers that help us manage orders, payments, deliveries, customer support, marketing, and website performance.

By using www.planthub.ae, you confirm that you have read and understood this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

Personal Information We May Collect

When you use our website or services, we may collect personal information that helps us process your order, improve our services, and communicate with you.

This may include:

Your name
Email address
Phone number
Billing address
Shipping address
Order details
Payment confirmation details
Account login details
Products you view, add to cart, wishlist, or purchase
Messages or inquiries you send to us
Device information such as browser type, IP address, and operating system
Website usage details such as pages visited, time spent, and navigation activity

We do not intentionally collect unnecessary personal information. We only collect information that is required for business, delivery, support, security, legal, or marketing purposes.

How We Collect Your Information

We may collect your personal information in the following ways:

When you place an order on our website
When you create or log in to your account
When you subscribe to our newsletter
When you contact us by email, phone, WhatsApp, form, or live chat
When you browse our website
When cookies and similar technologies collect website usage information
When payment, delivery, marketing, or technology partners provide required service-related information

How We Use Your Personal Information

Planthub.ae may use your information for the following purposes:

To process and deliver your orders
To confirm payments and manage transactions
To provide customer service and order support
To contact you about your order, delivery, return, refund, or account
To improve our website, products, and shopping experience
To recommend relevant products and offers
To send promotional emails, SMS, or updates where permitted
To prevent fraud, misuse, or unauthorized activity
To comply with legal, accounting, tax, or regulatory requirements
To manage returns, refunds, complaints, and customer requests

Order, Payment, and Delivery Information

When you place an order, we use your information to prepare, pack, ship, and deliver your products.

Payment information may be processed by secure third-party payment providers. Planthub.ae does not store full card details directly on its own systems unless allowed and secured by the payment provider.

Delivery information may be shared with courier companies, delivery staff, or logistics partners only for the purpose of completing your delivery.

Marketing and Communication

We may use your contact details to send you updates about new arrivals, plant care tips, offers, promotions, discounts, and important store announcements.

You may unsubscribe from marketing emails or promotional messages where an unsubscribe option is available. However, we may still contact you for order-related, payment-related, delivery-related, or legal reasons.

Cookies and Tracking Technologies

Planthub.ae may use cookies and similar technologies to improve website performance and user experience.

Cookies may help us:

Remember your preferences
Keep items in your cart
Understand website traffic
Improve product recommendations
Measure advertising performance
Provide relevant marketing and retargeting ads

Some cookies may be placed by Shopify, analytics tools, advertising platforms, social media platforms, or other third-party service providers.

You may disable cookies in your browser settings, but some website features may not work properly.

How We Share Personal Information

We may share your personal information only when needed for business operations, services, legal compliance, or customer support.

Your information may be shared with:

Shopify or website platform providers
Payment gateways and financial service providers
Delivery and courier companies
IT, hosting, and website support providers
Marketing and advertising partners
Analytics and performance tools
Customer support service providers
Legal, tax, accounting, or regulatory authorities where required

We do not sell your personal information to unrelated third parties.

Relationship with Shopify and Service Providers

If our website is powered by Shopify, Shopify may collect and process personal information to provide website, checkout, payment, security, analytics, and e-commerce services.

Shopify and other service providers may process your data according to their own privacy policies and applicable laws.

Third-Party Links

Our website may include links to third-party websites, social media pages, payment platforms, or external services.

Planthub.ae is not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reading their privacy policies before sharing personal information.

Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take suitable action.

Security of Your Information

We take reasonable steps to protect your personal information against unauthorized access, misuse, loss, disclosure, or alteration.

However, no online platform, payment system, or data transmission method can be guaranteed to be completely secure. Customers should also protect their account login details and avoid sharing passwords.

Data Retention

We keep your personal information only for as long as necessary for business, order processing, customer support, accounting, legal, tax, security, and operational purposes.

When information is no longer required, we may delete, anonymize, or securely store it according to applicable requirements.

Your Rights and Choices

Depending on applicable laws and your location, you may have the right to:

Request access to your personal information
Ask us to correct inaccurate information
Request deletion of certain personal data
Withdraw consent for marketing communication
Request details about how your information is used
Request restriction of certain processing activities

To make a privacy-related request, you can contact us using the details provided below.

International Data Processing

Some of our service providers, platforms, or technology partners may process data outside the UAE. When this happens, reasonable safeguards may be used where required by applicable laws.

Complaints and Concerns

If you have any concern about how your personal information is handled, please contact us first so we can review and assist you.

You may also contact the relevant data protection authority in your region if applicable.

Changes to This Privacy Policy

Planthub.ae may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or technology.

Any updated version will be posted on this page with the latest update date.